On Dec. 11, Japan Airlines (JAL) announced that the carrier will provide a new service called JAL COVID-19 Cover, as part of its JAL FlySafe program to provide reassurance and support to passengers with essential travel needs during the global pandemic. The new service provided by Allianz Travel includes coverage of up to €150,000 in total medical costs resulting from the initial COVID-19 testing fee and subsequent medical treatment for those that test positive during their travels.
Additional coverage for isolation costs and repatriation is also included for those requiring such after a positive diagnosis. A global 24-hour support line in English and Japanese will also be available to assist customers exhibiting symptoms, providing further peace of mind throughout their journey. Services related to the coverage will be offered from Dec. 23.
“As international flights gradually return to service, the JAL Group has implemented key measures against COVID-19 to provide customers a safe and secure travel experience. While it may take time to welcome back customers on a global scale, we hope this coverage with Allianz Travel will provide reassurance to those that need to travel today,” said Hideo Ninomiya, managing executive officer of passenger sales, Japan Airlines.
“AWP Japan is very proud to support JAL in this service. Our assistance teams will help provide peace of mind to JAL’s passengers in these challenging times. Allianz Travel is the specialized travel-related insurance and services brand from Allianz Partners, and we will leverage our vast experience in emergency assistance to travelers and our global medical network to support passengers affected by COVID-19,” said Patricia Moon, CEO of AWP Japan Co., Ltd., member of the Allianz Partners Group.
The JAL Group has implemented key measures against COVID-19 at the airport and throughout the travel experience.
