Japan Airlines (JAL) became the first airline in Japan to successfully receive Diamond Certification for providing the highest levels of safety measures throughout the travel experience. The inaugural audit was conducted by the Airline Passenger Experience Association (APEX) and SimpliFlying, in which the respective organizations evaluated and validated JAL`s COVID-19 safety measures through an extensive 58-point checklist. According to the audit, there are three levels in its certification process and airlines are rated as Gold, Platinum or Diamond status. An airline that exceeds in every category is awarded a Diamond Certification, which Japan Airlines successfully achieved in the inaugural health safety audit.
Japan Airlines Executive Officer for Products & Services Planning, Yasuyuki Sato, said, “In response to the severe COVID-19 situation, our first priority was to swiftly implement key safety initiatives to protect our valued customers and provide peace of mind throughout the travel experience. Although we are pleased to hear that these efforts over the past year have been highly evaluated, the air travel industry continues to face a challenging situation in 2021 and beyond. As such, we will continue to provide a safe and secure travel experience so that our customers can travel with confidence on a JAL Group flight.”
SimpliFlying Chief Executive Officer, Shashank Nigam, said, “Japan Airlines has raised the bar for health safety in the industry by initiatives, such as enhanced cleaning of key touchpoints especially cabin lavatories. Taking such hospital-grade measures in ensuring health safety will help bolster trust among travellers."
Over the past year, the carrier introduced key safety initiatives under the JAL FlySafe Program1 and became one of the first airlines to adopt and implement the recommended guidelines as described in the International Civil Aviation Organization`s CART (Council Aviation Recovery Task Force) Take-off Guidance2, and also offers complimentary COVID-19 coverage3 for international Passengers.
The JAL Group will continue to adopt and implement key measures, as the airline fully understands the need to restore public confidence in air travel.
